Terms and Conditions — Darimo Carbon S.L.

1. Company Information

Company Name: Darimo Carbon S.L.
VAT Nº: ES/B98979024
Registered Address: C/ CONCORDIA Nº44, 46160 LLIRIA (VALENCIA), Spain.
Email: info@darimo.eu
Phone: +34 96 105 95 00 (Mon–Fri, 08:00–15:00)
WhatsApp: +34 623 10 20 43 (Mon–Fri, 08:00–15:00)

These Terms and Conditions regulate the access and use of the online store and the purchase of products offered by Darimo Carbon S.L.

2. Definitions and Purpose

In these Terms, "Darimo" or "the Company" refers to Darimo Carbon S.L., while "Customer" refers to any individual or entity purchasing products from the online store.

The purpose of these Terms is to regulate the sale of products (mainly high-performance carbon fibre cycling components) and the associated services provided through the online store.

3. Acceptance of the Terms

By placing an order, you acknowledge that you have read, understood and fully accepted these Terms and Conditions. The purchase becomes binding once the order confirmation email has been received.

4. Purchase Process and Contract Formation

1. Selecting product(s) and configuration options.
2. Adding items to the cart and completing checkout.
3. Receiving order confirmation from Darimo with details, pricing, taxes, shipping costs (if applicable), and estimated production and delivery times.
4. Production begins only after payment has been received and verified.

Photos and descriptions on the website are illustrative. Minor differences in color, texture, or measurements may occur due to handcrafted manufacturing.

5. Availability, Production and Lead Times

Most products are manufactured on demand. We do not keep permanent stock for most items. Estimated production times are communicated in the order confirmation and typically range from 2 to 10 weeks, depending on complexity, customisation, and workload.

• Lead times are indicative and provided in calendar weeks.
• Shipping times after production depend on destination and courier service.
• If a product cannot be manufactured for justified reasons, we will notify you and issue a refund unless you accept an alternative.

6. Prices, Taxes and Payment Methods

Prices displayed on the website include or exclude VAT according to applicable regulations, and this will be clearly indicated before checkout. Shipping costs and additional charges are shown during the purchase process.

Accepted Payment Methods: credit/debit card, secure online payment gateway, bank transfer, and other methods listed on the website.

Advance Payment: Production begins only after full payment has been received. Lead times begin once payment has been confirmed and, if necessary, verified.

7. Shipping and Delivery

Orders are shipped once the product has passed all quality checks. Transit times, shipping methods and costs are detailed on the Shipping & Delivery page and in the order confirmation email.

Please inspect the package upon delivery and note any issues on the courier’s receipt.

8. Cancellations

Customers may request cancellation as long as production has not yet started. If production has already begun or the product is completed, cancellation may not be possible or may incur a proportional fee based on production costs.

To request cancellation, contact info@darimo.eu and include the order number and reason.

9. Right of Withdrawal and Return Policy

According to consumer regulations, the 14-day right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised (Article 103.c of the Spanish Consumer Law).

If you receive a defective or non-conforming product, you must report the issue within 14 days of receipt with a detailed description and photos. Darimo will evaluate the claim and offer repair, replacement or refund when applicable.

10. Warranty

Products include the legal guarantee for conformity defects according to EU and Spanish regulations. The warranty does not cover misuse, improper installation, negligence, third-party alterations, accidents or unauthorised modifications.

To claim warranty, the customer must provide sufficient information (photos, technical details) and allow inspection or return as instructed by Darimo.

11. Limitation of Liability

Except where legally unavoidable, Darimo shall not be liable for indirect damages, loss of profit, loss of data or damages not reasonably foreseeable at the time of contract formation. Liability is limited according to applicable law.

12. Intellectual and Industrial Property

All website content (texts, images, logos, designs, code) is owned by Darimo or licensed third parties. Reproduction, distribution or modification is prohibited without express authorisation.

13. Personal Data Protection (GDPR)

13.1. Data Controller

The controller responsible for processing personal data collected on this website is:
Darimo Carbon S.L.
VAT: ES/B98979024
Address: C/ CONCORDIA Nº44, 46160 LLIRIA (VALENCIA), Spain.
Contact email: info@darimo.eu

13.2. Purposes of Data Processing

Your personal data will be processed for the following purposes:

• Managing the purchase, production and shipment of products.
• Issuing invoices, processing payments and complying with legal obligations.
• Providing customer support, managing incidents, warranties and returns.
• Managing the user account on the website (if the customer creates one).
• Preventing fraud and ensuring transaction security.
• Sending commercial communications when the user has given explicit consent.

13.3. Legal Basis for Processing

• Performance of a contract: data needed to manage and fulfil the purchase.
• Consent: for sending commercial communications or creating a user account.
• Legal obligation: for accounting and tax-related data retention.
• Legitimate interest: fraud prevention and service improvement.

13.4. Types of Data Processed

The following categories of data may be processed:

• Identification data: name, surname, email, phone.
• Postal address for shipping and billing.
• Purchase data, order history and incident records.
• Payment method details (credit card numbers are never stored on our servers).
• Browsing data or cookies, according to the Cookie Policy.

13.5. Data Recipients and Third-Party Access

Your data may be shared with the following categories of recipients:

• Transport and logistics companies for product delivery.
• Payment gateways and financial institutions to process payments.
• Accounting and tax advisory services to comply with legal obligations.
• Technical service providers (hosting, PrestaShop services, IT support).

No third party will receive more data than strictly necessary for its function.

13.6. International Data Transfers

If services located outside the European Economic Area are used, adequate safeguards will be ensured, such as Standard Contractual Clauses or providers certified under recognised frameworks. If no international transfers are performed, the following applies: “No international data transfers are carried out.”

13.7. Data Retention Periods

• Billing and purchase data: 6 years (legal requirement).
• Customer service and incident data: until the issue is resolved.
• Marketing data: until consent is withdrawn.
• User account data: while the account remains active.

13.8. User Rights

You may exercise the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent at any time

To exercise these rights, send a request to info@darimo.eu along with proof of identity.

You also have the right to lodge a complaint with the relevant Supervisory Authority: in Spain, the Spanish Data Protection Agency (AEPD).

13.9. Security Measures

Darimo Carbon S.L. implements technical and organisational measures to protect personal data:

• Encrypted connection via HTTPS protocol.
• Access control and secure password policies.
• Secure servers with active security measures.
• Regular encrypted backups.
• Secure payment gateways (financial data is not stored on our servers).

14. Cookies

This website uses cookies for functionality, analytics and improving user experience. For more details, see our Cookie Policy.

15. Communications and Notifications

Communications between the parties will be conducted via email or the contact information provided by the customer. Customers are responsible for keeping their contact details up to date.

16. Modification of the Terms

Darimo reserves the right to modify these Terms and Conditions at any time. Any changes will be published on the website with the updated date. Modifications do not affect contracts already completed before the update.

17. Applicable Law and Jurisdiction

These Terms shall be governed by Spanish law and applicable EU regulations. Consumer customers may submit claims to the courts of their place of residence pursuant to consumer protection rules. In other cases, the parties submit to the courts of Valencia, Spain, unless mandatory law provides otherwise.

18. Alternative Dispute Resolution

EU consumers may access alternative dispute resolution mechanisms. Under Regulation (EU) nº 524/2013, the European Commission provides an Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.

19. Contact

For any questions regarding these Terms and Conditions, contact:

• Email: info@darimo.eu
• Phone: +34 96 105 95 00 (Mon–Fri, 08:00–15:00)
• WhatsApp: +34 623 10 20 43 (Mon–Fri, 08:00–15:00)